Worried about making your payments due to COVID-19?
You should continue to make your payments if you can afford to do so. If you need to make a payment, please use our online payment portal.
If your payment is due in the next two weeks, and your circumstances are changing or uncertain and you need to discuss your options, which may include deferring your payments, then please contact our team of experienced agents who are here to help you. Please be patient though – we are experiencing a much higher number of calls from customers and we’re doing our best to help customers as quickly as possible. Please do not cancel or reduce your standing order or direct debit without speaking to us.
Before you call, please take a look at our FAQ’s for more information.
If you’re self-employed and affected by COVID-19, please click here for some further information and resources.
1st Floor, Chadwick House,
01925 696 380
Monday to Friday: 9am – 5pm
24th Dec: 9am – 2pm
25th Dec: Closed
26th Dec: Closed
27th Dec: Closed
28th Dec: 9am – 1pm (Complaints: Closed)
31st Dec: 9am – 2pm
1st Jan: Closed
To request a new code for your device please click here.
PLEASE NOTE: You must have an active code in place to use this service.
If you are currently in arrears and not in a payment plan, please call us on 01925 696 380 to discuss your account.
PLEASE NOTE: Device codes must be entered within 48 hours otherwise you will need to request a new code.
PLEASE NOTE: The information required to use this service is the vehicle registration and the date of birth of the main account holder.
Making A Payment
If you need to make a payment, why not use our online payment portal. Please click here to access the portal.
Having financial difficulty?
We are here to help and discuss your situation with you. Please call us on 01925 696 380 to discuss your current situation or email us via firstname.lastname@example.org to arrange a call back.