GCC Servicing has taken over the management of all Hire Purchase Agreements from The Car Finance Company Limited. We wrote to all customers in December 2018, advising of these changes which are effective 1 January 2019.

Complaints Data

At Go Car Credit, we aim to provide our customers with the highest standards of service. However, sometimes things can wrong, when this happens we encourage our customers to tell us in order for us to look to put things right. Our staff will do all they can to resolve any problems and ensure that the customer receives a quick and fair response to any complaints they may have. Improving the service we offer and reducing the number of complaints we receive is important to us. We regularly review the information we have about complaints, which helps us to recognise how we can make improvements.

Firm Name:Go Car Credit Limited
Period covered in this report:1st April 2018 – 31st March 2019
Brands/trading names covered:Go Car Credit, The World of Cars, GCC Servicing
Product/Service GroupNumber of complaints openedNumber of complaints closedPercentage Upheld
Credit Related82893836.03%

The Financial Conduct Authority (FCA) publishes complaints figures for all firms who are Authorised and Regulated by them. They also provide analysis on the recent industry complaint data. If you would like to find out more please visit www.fca.org.uk

The Financial Ombudsman Service (FOS) also publishes information about how many complaints they receive from firms and the result of these. FOS are an independent complaints body, appointed by parliament, to sort out complaints between financial businesses and their customers. For more information please visit www.financial-ombudsman.org.uk